Terms & Conditions

These Terms & Conditions apply to the use of the Auto Finish Lab website and to the booking and provision of vehicle detailing services by Auto Finish Lab.

By requesting, booking or using our services, you agree to these Terms & Conditions.

These Terms & Conditions operate alongside applicable South African law, including the Consumer Protection Act 68 of 2008 and other applicable legislation.

Nothing in these Terms & Conditions is intended to remove or limit any rights that a consumer has under applicable law.

Auto Finish Lab is a mobile vehicle detailing business operating in South Africa.

We provide professional mobile vehicle cleaning, detailing, protection and related vehicle care services at locations agreed with the customer.

Bookings may be made through our website, WhatsApp, telephone, email or other communication channels provided by Auto Finish Lab.

A booking is only confirmed once Auto Finish Lab has confirmed the appointment with the customer.

Availability is subject to our operating schedule and capacity.

Customers are responsible for providing accurate contact information, vehicle information and service requirements when making a booking.

Where the customer provides incorrect information that materially affects the service or appointment, Auto Finish Lab may need to adjust the booking, service or price after discussing the change with the customer.

Prices displayed on the website are based on the vehicle categories and service descriptions stated at the time of booking.

The final price may depend on the vehicle type, size, condition, level of soiling and additional services requested.

Where the condition of a vehicle requires substantially more work than reasonably contemplated by the selected service, Auto Finish Lab will discuss any additional work and pricing with the customer before carrying out the additional work.

No additional charge will be made for additional work without the customer's agreement, except where the additional amount is otherwise authorised or agreed as part of the booking.

For mobile detailing services, the customer must provide reasonable access to the vehicle at the agreed location and time.

The customer is responsible for ensuring that:

• The vehicle is accessible when the appointment begins
• The vehicle is parked in a reasonably suitable location for the agreed service
• There is sufficient space around the vehicle to safely perform the work
• Any required access to electricity or water, where applicable to the agreed service, is available if the customer has agreed to provide it
• Personal belongings and valuables are removed from the vehicle before the service
• The customer informs Auto Finish Lab of any known issues, damage, faults or special circumstances relating to the vehicle that may affect the service

Customers should remove valuable, fragile or important personal belongings from the vehicle before the appointment.

Auto Finish Lab is not responsible for personal belongings left inside a vehicle unless loss or damage results from negligence or another circumstance for which Auto Finish Lab is legally responsible.

If personal belongings prevent Auto Finish Lab from safely or properly cleaning an area, that area may not be fully serviced.

Customers must inform Auto Finish Lab of any known pre existing damage, defects or weaknesses that may be relevant to the detailing process.

This may include:

• Scratches
• Paint damage
• Stone chips
• Peeling or failing paint
• Loose trim
• Loose badges
• Damaged plastics
• Cracked leather
• Damaged upholstery
• Loose stitching
• Damaged electrical components
• Broken switches
• Weak or deteriorated interior materials
• Previously repaired or repainted areas
• Water damaged areas
• Any other existing defects

Auto Finish Lab will take reasonable care when working on a vehicle.

However, detailing involves cleaning, agitation, extraction, pressure rinsing and the use of appropriate cleaning products. Existing weak, damaged or deteriorated materials may become more apparent or may fail during a cleaning process despite reasonable care.

Where Auto Finish Lab identifies a condition that creates a significant risk of damage, we may decline to perform the affected work or recommend an alternative approach.

Where reasonably practical, Auto Finish Lab may inspect the vehicle before beginning the service.

Photographs or videos may be taken before, during or after a service to document the condition of the vehicle, existing damage or the completed work.

Such photographs may be retained for operational, quality control, dispute resolution and record keeping purposes.

The processing of personal information is governed by the Auto Finish Lab Privacy Policy.

Auto Finish Lab aims to provide a high quality professional detailing service.

However, the final result can vary depending on the condition, age, materials and previous treatment of the vehicle.

Certain stains, marks, odours, scratches, water spots, contamination, discolouration and other defects may be permanent or may require specialist treatment beyond the selected service.

Cleaning and detailing services do not guarantee the complete removal of every stain, odour, mark, defect or imperfection.

Where a particular result cannot reasonably be guaranteed, Auto Finish Lab will communicate this to the customer where practical.

Paint correction, polishing and other specialist paint restoration services may require different equipment, lighting, facilities or conditions and may not form part of a standard mobile detailing service.

Odour treatment is intended to reduce or eliminate unwanted odours where reasonably possible.

The effectiveness of odour treatment depends on the source and severity of the odour.

Odours caused by substances that have penetrated deeply into upholstery, carpets, ventilation systems, insulation or other materials may require additional treatment or may not be completely removable through a standard service.

Where a service includes paint decontamination, Auto Finish Lab may use appropriate processes to remove surface contamination such as iron fallout, environmental contamination and certain water spotting.

The level of correction or improvement achievable depends on the condition of the paint.

Protective products such as waxes or other paint protection products are applied according to the manufacturer's recommended application process where reasonably applicable.

Any stated durability period for a protective product is an expected or manufacturer's guideline and is not a guarantee that the protection will remain effective for the entire stated period.

Durability may be affected by cleaning methods, environmental exposure, vehicle storage, mileage, chemicals and maintenance practices.

If additional work is identified during a service, Auto Finish Lab may recommend additional services.

Additional services and charges will be discussed with the customer before the additional work is carried out.

The customer may decline optional additional services.

Payment is due according to the payment terms communicated to the customer at the time of booking or before completion of the service.

Auto Finish Lab may require payment before or after the service depending on the booking arrangements.

Accepted payment methods may include electronic transfer, card payment or other payment methods made available by Auto Finish Lab.

The customer is responsible for ensuring that payment is made in full and on time.

Where Auto Finish Lab requires a deposit to secure a booking, the customer will be informed of the required deposit before the booking is confirmed.

Any deposit and cancellation terms will be communicated to the customer at the time of booking.

Deposits and cancellation charges will be handled in accordance with applicable South African consumer law.

We understand that plans can change.

Customers should provide as much notice as reasonably possible if they need to cancel or reschedule an appointment.

Auto Finish Lab may charge a reasonable cancellation fee or retain a reasonable deposit where permitted by applicable law and where the charge is reasonable in the circumstances.

The reasonableness of any cancellation charge may depend on factors including the amount of notice provided, the nature of the booking, the time reserved for the service and the ability to fill the appointment with another customer.

No cancellation fee will be charged where applicable law prohibits such a fee.

Where a customer needs to reschedule, Auto Finish Lab will make reasonable efforts to provide another suitable appointment.

Customers should ensure that the vehicle is available at the agreed appointment time.

If the customer is unavailable or the vehicle is inaccessible when Auto Finish Lab arrives, the appointment may be delayed or may need to be rescheduled.

Where a delay is caused by the customer and materially affects the day's schedule, Auto Finish Lab may need to reschedule the appointment.

Any applicable cancellation or call out charge will be assessed reasonably and in accordance with applicable law.

Because Auto Finish Lab provides mobile services, weather and site conditions may affect the ability to safely perform certain services.

Where weather or other circumstances make it unsafe or impractical to perform the service, Auto Finish Lab may recommend rescheduling the appointment.

Auto Finish Lab will make reasonable efforts to communicate unavoidable delays or changes as soon as reasonably possible.

Auto Finish Lab reserves the right to refuse or stop a service where conditions are unsafe.

This may include circumstances involving:

• Unsafe parking
• Dangerous access conditions
• Extreme weather
• Hazardous substances
• Unsafe electrical connections
• Aggressive or threatening behaviour
• Animals that create a safety risk
• Other circumstances that could reasonably place people, property or equipment at risk

Where a service is stopped because of unsafe conditions, Auto Finish Lab will discuss the appropriate next step with the customer.

Auto Finish Lab will take reasonable care when handling and working on customer vehicles.

If a customer believes that damage has occurred as a result of the service, the customer should notify Auto Finish Lab as soon as reasonably possible and provide relevant details.

Auto Finish Lab may inspect the vehicle and review photographs, service records and other relevant information when assessing a claim.

Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited under applicable South African law.

To the extent permitted by law, Auto Finish Lab will not be responsible for loss or damage that results from:

• Pre existing damage or defects
• Weak, deteriorated or previously damaged materials
• Incorrect information supplied by the customer
• Personal belongings left in the vehicle
• Failure by the customer to disclose known defects or risks
• Conditions outside Auto Finish Lab's reasonable control
• Damage caused by the customer or another person

However, nothing in these Terms & Conditions excludes liability for matters that cannot lawfully be excluded or limited, including liability arising from gross negligence or other circumstances where exclusion or limitation is prohibited by law.

We want customers to be satisfied with the service provided.

If you are unhappy with any aspect of the service, please contact Auto Finish Lab as soon as reasonably possible so that we can investigate the issue and, where appropriate, provide a reasonable remedy.

Where a service does not meet the standards required by applicable law, the customer's rights under applicable consumer protection legislation remain unaffected.

Nothing in these Terms & Conditions is intended to remove, restrict or waive any rights that consumers have under the Consumer Protection Act 68 of 2008 or any other applicable South African law.

Where a provision of these Terms & Conditions conflicts with a mandatory legal right or requirement, the applicable law will prevail.

We make reasonable efforts to ensure that information displayed on the Auto Finish Lab website is accurate and current.

However, service availability, pricing, product availability and other information may change from time to time.

Website images may be illustrative and may not represent the exact result achievable on every vehicle.

The Auto Finish Lab name, logo, branding, photographs, videos, written content and other original materials displayed on the website are owned by or used with permission by Auto Finish Lab or the relevant rights holder.

You may not reproduce, modify, distribute or commercially use our original content without permission, except where permitted by law.

Auto Finish Lab may take photographs or videos of vehicles before, during and after detailing services for quality control, documentation and record keeping.

Where we intend to use identifiable customer information or content for marketing purposes, we will do so in accordance with applicable privacy requirements and, where required, with appropriate consent.

The collection and processing of personal information by Auto Finish Lab is governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information.

Auto Finish Lab may use third party providers for services such as booking management, payment processing, communication, website hosting, analytics and marketing.

Where a customer interacts directly with a third party platform, that third party may have its own terms and privacy policy.

Auto Finish Lab may update these Terms & Conditions from time to time to reflect changes to our services, business operations or applicable legal requirements.

The latest version will be published on this page.

The “Last updated” date will be changed when material updates are made.

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the rights and protections available to the parties under that law.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable, where possible.

The remaining provisions will continue to apply to the extent permitted by law.

For questions regarding these Terms & Conditions, bookings, services or complaints, please contact: