Privacy Policy

Auto Finish Lab respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Auto Finish Lab collects, uses, stores and protects personal information when you visit our website, contact us, request a quotation, make a booking, communicate with us through WhatsApp or other communication channels, or use our services.

Auto Finish Lab processes personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013, commonly known as POPIA.

Auto Finish Lab is a mobile vehicle detailing business operating in South Africa.

For the purposes of applicable data protection legislation, Auto Finish Lab is responsible for determining how and why personal information is collected and processed in connection with our website, marketing, customer enquiries, bookings and services.

Privacy enquiries can be directed to:

Depending on how you interact with Auto Finish Lab, we may collect the following information:

• Your name
• Mobile telephone number
• WhatsApp number
• Email address
• Vehicle make and model
• Vehicle type
• Vehicle condition and detailing requirements
• Vehicle location where required to provide our mobile detailing service
• Booking date and time
• Service selections
• Quotation and payment related information
• Messages, enquiries and other information you voluntarily provide to us
• Information submitted through website forms
• Information provided through WhatsApp, telephone, email or social media

We may also collect limited technical information when you use our website, such as your IP address, browser type, device information and information about how you interact with our website.

We may collect personal information when you:

• Visit our website
• Complete a website enquiry or lead form
• Request a quotation
• Contact us through WhatsApp
• Contact us by telephone
• Contact us by email
• Make or manage a booking
• Purchase or use our services
• Communicate with us through social media
• Respond to our marketing communications
• Interact with our website through cookies or similar technologies

We use personal information for legitimate business purposes, including to:

• Respond to enquiries
• Provide quotations
• Arrange and manage bookings
• Communicate with customers
• Provide mobile detailing services
• Confirm appointment dates and times
• Understand your vehicle and service requirements
• Provide customer support
• Process payments where applicable
• Maintain business and customer records
• Improve our services
• Improve our website and customer experience
• Prevent fraud, misuse or security threats
• Comply with legal and regulatory obligations
• Send relevant marketing communications where permitted by law

We will only process personal information for purposes that are reasonably related to the purposes for which it was collected, or otherwise as permitted by applicable law.

Customers may contact Auto Finish Lab through WhatsApp, telephone, SMS, email or other electronic communication channels.

When you contact us through these channels, we may process the information contained in those communications in order to respond to your enquiry, arrange services, manage bookings and provide customer support.

We may use third party communication and customer management platforms to help us manage these communications.

These platforms may process personal information on our behalf and may operate or store information outside South Africa.

When you make a booking, we may use your personal information to:

• Confirm your appointment
• Contact you before your appointment
• Provide the requested service
• Send booking reminders
• Reschedule or cancel appointments where necessary
• Maintain records of services provided
• Contact you regarding future service requirements

We may retain booking information for as long as reasonably necessary for legitimate business, accounting, legal and operational purposes.

Auto Finish Lab may communicate with customers and potential customers about our services, promotions, offers and other relevant business information.

Marketing communications may be sent through channels such as:

• WhatsApp
• SMS
• Email
• Telephone
• Social media or other digital communication channels

We will comply with applicable requirements relating to direct marketing under POPIA and other applicable laws.

Where consent is required, we will obtain the appropriate consent before sending direct marketing communications.

You may request that we stop sending marketing communications at any time.

To opt out, you can contact us using the details provided in this Privacy Policy or use the unsubscribe or opt out mechanism provided in the relevant communication.

Opting out of marketing communications will not prevent us from sending important service related communications where necessary, such as booking confirmations or information relating to an existing service.

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites function, remember preferences and understand how visitors use the website.

We may use cookies or similar technologies for purposes such as:

• Essential website functionality
• Website security
• Remembering preferences
• Understanding website usage
• Website analytics
• Measuring advertising performance
• Improving our website
• Delivering or measuring relevant advertising

Some cookies may be provided by third party services such as analytics, advertising or social media platforms.

Where required by applicable law, we will request consent before placing non essential cookies or using similar tracking technologies.

You can also manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

Auto Finish Lab may use trusted third party service providers to operate our business and website.

These may include providers used for:

• Website hosting
• Customer relationship management
• Booking management
• WhatsApp and messaging
• Email communication
• SMS communication
• Payment processing
• Website analytics
• Advertising and marketing
• Customer support
• Cloud storage

These service providers may process personal information on our behalf.

We take reasonable steps to ensure that service providers handling personal information provide appropriate safeguards and only process information for authorised purposes.

Our website may contain links or integrations to third party websites, platforms or services.

These third parties have their own privacy policies and terms of use.

Auto Finish Lab is not responsible for the privacy practices of third party websites or services that we do not control.

We recommend reviewing the privacy policy of any third party service before providing personal information to it.

Some of the third party technology and service providers used by Auto Finish Lab may operate outside South Africa.

As a result, personal information may be transferred to, stored in or processed in another country.

Where personal information is transferred outside South Africa, Auto Finish Lab will take reasonable steps to ensure that the transfer is carried out in accordance with applicable South African data protection requirements.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

The length of time information is retained may depend on factors such as:

• The nature of the information
• The purpose for which it was collected
• Whether you are an existing customer
• Our legal or accounting obligations
• The resolution of disputes
• Legitimate business requirements

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.

Auto Finish Lab takes reasonable technical and organisational measures to protect personal information against:

• Loss
• Misuse
• Unauthorised access
• Unauthorised disclosure
• Unauthorised alteration
• Destruction

We use appropriate safeguards based on the nature of the information and the way in which it is processed.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Object to certain forms of processing
• Withdraw consent where processing is based on consent
• Object to direct marketing
• Request information about how your personal information is being processed
• Lodge a complaint regarding the processing of your personal information

To exercise any applicable rights, contact us using the privacy contact details below.

We may need to verify your identity before processing certain requests.

If you believe that Auto Finish Lab has processed your personal information unlawfully or has not adequately addressed your privacy concerns, you may contact us first so that we can attempt to resolve the matter.

You may also lodge a complaint with the South African Information Regulator where applicable.

Information Regulator South Africa

Website: https://inforegulator.org.za/

Our services and website are not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without the required consent or authorisation, please contact us so that we can investigate and take appropriate action.

If you provide Auto Finish Lab with personal information belonging to another person, such as a family member, employee or another vehicle owner, you should ensure that you are authorised to provide that information and that the person understands that their information may be processed by Auto Finish Lab.

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or applicable legal requirements.

When we make changes, we will update the Last Updated date displayed at the top of this page.

We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, how we process personal information, or wish to exercise an applicable privacy right, please contact: